Unproffesional service

<p>Recently we took out a contract with vodacom. R109 for 2gig data. We already had an existing sim card. The lady told us we can use this sim card and that she will convert the sim to a contract. We were also told it will be activated within 48 hours. After several phone calls due to the fact that nothing happened we phoned vodacom only to be told that the we have the wrong number and sim. How is that possible. And told that ***** is involved. The lady took down the details. She had the sim etc in her hands. Now they told us to go back to the store to reactive the sim card. All of the details are wrong, I feel that it is their mistake, one biiiiiigggg mistake. I am not able to go back to the store, so what now? They don't know how to do their jobs, very very unprofessional. I want this problem to be resolved because the contact centre also can't help. I'm fed up with this poor service.</p>