UNPROFFESIONAL AND EXTREMLEY POOR SERVICE

On 18 February 2023 I got a tablet on contract from Vodacom at Canal Walk shopping center Cape Town. The tablet we took is a Lenovo Tab M10 HD I had problems with the tablet from day 1. It was very slow. I contacted Vodacom who was very unhelpful. I posted this as a review on Hellopeter. I received a call from a Hellopeter representative and given guidance on what to do and who to speak to. I went to Vodacom. I was informed that the tablet will be booked in and sent away I was informed that it will be sent away as Vodacom does not deal with repairs to Lenovo products When I went to fetch the tablet I was informed that the motherboard was replaced. The tablet was still very slow and nothing functioned any better. I went back to Vodacom and was informed that I need to send an email to an address they gave me. The email address does not exist. I went onto the Vodacom website to obtain information about the contract. I then discovered that the device is listed as a Lenovo TB-X306X and not Lenovo Tab M10 HD. I am really disgusted with the service of Vodacom Canal Walk shopping Center Cape Town