MS
Morongwa S
1 reviews | Active since Apr 2021
04 Jul 2023, 14:21
Unprofessional/Worst agent
What a disgusting attitude from insurance customer service agent Edwin Molahlegi. While there are a lot of complains around Vodacom, I don’t think it has anything to do with the product but the candidates they hire. The condescending attitude this guy has over customers and unwillingness to assist was shocking! After thanking him for checking what I had called in for and asked for his manager, Keonetse Pule, who refused to come to the call because there are no records of my insurance cancellation, I WAS MORE SHOCKED! The agent went ahead to hang up on my ear! He still didn’t cancel my insurance which should have been cancelled 3 months ago.
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Replies (2)
Vodacom's replyOfficial
05 Jul 2023, 07:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jul 2023, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Jul 2023, 08:07 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our insurance team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 18:00 Sat 08:00 – 16:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our insurance team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 18:00 Sat 08:00 – 16:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jul 2023, 08:07
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our insurance team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 18:00 Sat 08:00 – 16:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our insurance team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 18:00 Sat 08:00 – 16:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,