CS
Chris S
1 reviews | Active since Oct 2020
10 Nov 2021, 15:47
Unprofessionalism
Bad Day,
I would like to lodge a complain with Vodacom consultant Sara Mongatane. I app**** for a contract phones with Vodacom 4u shop in Richards Bay, I was approved for 2 Samsung A22, the application was approved on a 30 months contract, on the 3rd the abovementioned lady called me and I thought she was finalizing the deal only to find out she was making and a new application on top of an application and that led to my application to be declined I need to hold her and Vodacom accountable for this. She should have picked from the system that I already have app**** waiting for responds. She was desperate to make sales with my name and now I am paying the price dearly. My points are now down because of her.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Nov 2021, 07:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Nov 2021, 07:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CS
Chris S's updateReviewer Update
11 Nov 2021, 09:48I will appreciate it , I need to get to the bottom of this. Please get back to me ASAP.
CS
Chris S's update11 Nov 2021, 09:48
Reviewer Update
I will appreciate it , I need to get to the bottom of this. Please get back to me ASAP.
CS
Chris S's updateReviewer Update
11 Nov 2021, 09:59What is the turnaround time for the consultant to get back to me?
CS
Chris S's update11 Nov 2021, 09:59
Reviewer Update
What is the turnaround time for the consultant to get back to me?
CS
Chris S's updateReviewer Update
12 Nov 2021, 22:42Bad Day,,
On the 22nd October 2021 I app**** for a contract of 2 Phones special Deal at Richards Bay Vodacom 4U and the person who assisted me is Vukani, I wanted 2 OPPO phones, He did process the application and I was approved 1 device not two. I said to him is fine he can cancel it I cannot 1 phone because I wanted two phone one for my wife. Before I left the store he said I must leave my ID copy with him will try something, I left. On Saturday midday he called me to tell me I am approved on a Samsung A22 2 phones Deal, I can come to the store on Sunday to collect my phones, I went on Sunday to collect my phones, when I get there he kept searching online for the matching colours, he could not find any, he decided to order them form me. He said he will order them on Monday since they are not allowed to order phones on weekends, then he said I should expect them on Wednesday. Wednesday came and passed, no word from him. The following week I expected his call still not word from him. On the 3rd November I received a call from a called Sara Mongatane from (Homemark online), she said to me she can see I app**** for two phones contract I agreed and from there I thought she called me to finalize the deal I already have in place, she said to me I can choose the colours I want , I asked her to send me the colour they have so that I can choose, the she said I should allow to 7 working days for my delivery from courier guy. I was not aware that she was making a new contract on top of the existing one and led to my contract to be declined, I discovered this when I called the shop to make follow up, I spoke to Vukani, he told he can see on the system that I app**** a contract with someone online and that let the contract to be declined. I told him I was not aware Sara was making a new application, I thought she was finalizing the deal I have in place. He could not help me with anything still. On the 11th November I went to the store to lodge a complain with them hoping to get assistance, I spoke Vukani and his assistant manager, they asked me to leave my details so that they can follow-up the next day and they promised to call me back the following day, He called me to tell me that my application was declined because of Transunion scoring points.
My question is how can a application gets approved and few days later it gets declined?
That it doesn’t make sense to me, something went terribly wrong here and I need answers. Can somebody attend to this matter to the bottom of it please.
CS
Chris S's update12 Nov 2021, 22:42
Reviewer Update
Bad Day,,
On the 22nd October 2021 I app**** for a contract of 2 Phones special Deal at Richards Bay Vodacom 4U and the person who assisted me is Vukani, I wanted 2 OPPO phones, He did process the application and I was approved 1 device not two. I said to him is fine he can cancel it I cannot 1 phone because I wanted two phone one for my wife. Before I left the store he said I must leave my ID copy with him will try something, I left. On Saturday midday he called me to tell me I am approved on a Samsung A22 2 phones Deal, I can come to the store on Sunday to collect my phones, I went on Sunday to collect my phones, when I get there he kept searching online for the matching colours, he could not find any, he decided to order them form me. He said he will order them on Monday since they are not allowed to order phones on weekends, then he said I should expect them on Wednesday. Wednesday came and passed, no word from him. The following week I expected his call still not word from him. On the 3rd November I received a call from a called Sara Mongatane from (Homemark online), she said to me she can see I app**** for two phones contract I agreed and from there I thought she called me to finalize the deal I already have in place, she said to me I can choose the colours I want , I asked her to send me the colour they have so that I can choose, the she said I should allow to 7 working days for my delivery from courier guy. I was not aware that she was making a new contract on top of the existing one and led to my contract to be declined, I discovered this when I called the shop to make follow up, I spoke to Vukani, he told he can see on the system that I app**** a contract with someone online and that let the contract to be declined. I told him I was not aware Sara was making a new application, I thought she was finalizing the deal I have in place. He could not help me with anything still. On the 11th November I went to the store to lodge a complain with them hoping to get assistance, I spoke Vukani and his assistant manager, they asked me to leave my details so that they can follow-up the next day and they promised to call me back the following day, He called me to tell me that my application was declined because of Transunion scoring points.
My question is how can a application gets approved and few days later it gets declined?
That it doesn’t make sense to me, something went terribly wrong here and I need answers. Can somebody attend to this matter to the bottom of it please.