Unprofessionalism

What a horrible experience with vodacom life insurance I joined 2014 my policy I was happy never had problems at all when cash back is due they deposit straight into my acc but in April 2021 they didn't debit on the1st I requested a special debit order for the following week nothing.I waisted my airtime calling them request another special debit I continued like that with no debit and I never changed my std bank acc still the same but everytime I called them they logged a complaint and email me and they never get back to me I got tired last month I received an email from them that my policy lapsed due to non payment but they never not even once bothered to do a follow up on the problem and resolve it instead they said I need 2 check with my bank and there was absolutely no block or whatsoever wrong on my acc .End of June I called them wanted 2 reinstate my policy willing to pay all 3 months payment (April,may,june)so that I can atleast have something for my children in this pandemic if anything happens to me still nothing till today they were quick to email me the lapse document of my policy but failed dismal to do a follow up or find out why my policy was not paid and there is always money in my bank acc not even 1 charges or bounced debit