S(SE(LS
Spark (SA) Stage Equipment (PTY) LTD SA123
1 reviews | Active since Sept 2018
14 Oct 2019, 12:49
unprofessional workers
Hi i app**** for Fiber for my business on 07-10-2019 and they had a deal for a ****le and a data sim so i received the ****le router and sim on 09-10-2019 ever since i got it this sim has not been working and my reference number is SR*** no from vodacom has tired to help me i have to phone every time to find out how far the progress is , this is very unprofessional of vodacom none of vodacom employee is able to assist me they keep saying they will call me but no one calls and this is my business line how can you take so long for business and your call center manager are always busy when ever i call to speaker to a manager he/she is always busy , POOR and UNPROFESSIONAL SERVICE
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Oct 2019, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Nov 2019, 15:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our Fibre Support Team has been in touch with you and provided feedback with regards to your query.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Vodacom's reply01 Nov 2019, 15:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our Fibre Support Team has been in touch with you and provided feedback with regards to your query.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team