Unprofessional work ethic

I, Margaret Doble have been dealing with Vodacom for about 8 years, am appalled by the work ethic received by Vodacom, Musgrave, Durban.

An iPhone 6 was purchased from this branch 14 months ago and incorrect information was given about the insurance and I only found out on saturday the 11 of august when my phone was ******. I went to vodacom to be told I had no insurance what so ever when I had signed the insurance forms 14 months ago. They told me (rudely) that there was nothing they could do as theres no sign of insurance on the computer. 14 months ago when I got the phone I had to do a sim swap to keep my number but the consaltant told us that the insurance will still apply to the iphone 6 which on saturday we found out was incorrect. I, not knowing, that the insurance would not be activated am now sitting with no phone due to the uninformative and misleading information of the consultant. For furthur informtaion contact me on ********** 065 or email **********