unprofessional Vodacom

Today is one of my most disappointing days ever for this year, and my cousin passed away this year. I am currently with Standard Bank (network) and I want to port back to Vodacom prepaid as I wish to take out a contract. So on the 24th I go to the store in Vangate and we request a Port in to Vodacom. The consultant confirms that I must wait for an sms then put in the sim. So I wait, but no sms. I call the Call Center and they tell me they can't help.So back to the store I go. They tell me it's pending and I must wait.So I wait. Today I go back to the store at Vangate 3B, and the girl who helped me is not there, so another young lady helps me. After a while she tells its not successful I must call customer care, she hands me a piece of paper with the number and I ask if I can call from the store. She politely says no, to which I ask why, her response blew me away, she points at me and says ''it's customer care, not consultant care''. I take it on the chin and proceed to buy R50 airtime and I call the port department, I Speak to Cinthia (if that's even her name) and she tells me she can't see request for the 24th. I calmly ask to speak to the manager and she tells me he is not there. I then ask for next in line and she keeps me on hold for a full 5 minutes. I drop the line and try again, I get through to her neighbour (or so she says) and she tells me she knows what I'm referring to cause she overheard the conversation. I ask her what the name of the supervisor is and she refuses to give it to me, she is also extremely unprofessional and when I ask her name she says she is not giving it and drops the line. I call back and I get through to Cinthia who drops the phone in my ear. I call again and I get through to a gentleman and ask to speak to a supervisor, he keeps me on hold for more than 5 minutes. I drop the line and call again, eventually I get through to Bianca who helps me but insists that Standard Bank needs to release the number even after repeatedly telling her that I called them myself. She speaks to the consultant in the store and the consultant tells me to call Standard Bank. I one again buy airtime and we call Standard Bank who confirms once again the number was already released. I'm done with Vodacom, this is the worst service ever. What ever happened to customer service, they so eeasily pass the buck. I come from a service centre and I can tell you, if anybody did what they did today where I work 5 ppl would have been fired today. The people in the Port area are really bad I have to say and their level of training is **********.They try anything to get you off the line. It's more about answering that call than it is about helping the person on the other end.