TW
Travelnurse W
1 reviews | Active since Oct 2022
04 Oct 2023, 17:00
Unprofessional upgrades
I have a Vodacom contract now for approx 20 years. Vodacom allows Mondo.co.za to do upgrades on vodacom contracts. I am now cut of from cellular services because mondo upgraded me to a ******llular contract. They are unable/uninterested to sort my problem. This is my only and main communication point. I now had to by new sim, airtime and data. Also, had to travel 150km to nearest Vodacom shop to be informed of current problem. Shameful Vodacom for allowing another company to mess with your long-standing customers!!! Maybe time to move to another service provider?
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Replies (2)
Vodacom's replyOfficial
05 Oct 2023, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2023, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Oct 2023, 11:37Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Fibre Support Team. Based on the feedback provided the team has confirmed the following:
The investigation has been completed and has been deemed valid (in the customer's favor). Investigation outcome: RCO441739_Query deemed valid as the agent failed to advise the customer it is a home internet package. The agent advised the customer she could load airtime onto her number should she want to make calls. I have attempted to get hold of the customer with no success, an email has been sent.
The request has already been logged for an upgrade to be reversed. Another request was also sent to ISD log to assist with activating the customer line, in order for the customer to be able to receive calls.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Fibre Support Team. Based on the feedback provided the team has confirmed the following:
The investigation has been completed and has been deemed valid (in the customer's favor). Investigation outcome: RCO441739_Query deemed valid as the agent failed to advise the customer it is a home internet package. The agent advised the customer she could load airtime onto her number should she want to make calls. I have attempted to get hold of the customer with no success, an email has been sent.
The request has already been logged for an upgrade to be reversed. Another request was also sent to ISD log to assist with activating the customer line, in order for the customer to be able to receive calls.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply06 Oct 2023, 11:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Fibre Support Team. Based on the feedback provided the team has confirmed the following:
The investigation has been completed and has been deemed valid (in the customer's favor). Investigation outcome: RCO441739_Query deemed valid as the agent failed to advise the customer it is a home internet package. The agent advised the customer she could load airtime onto her number should she want to make calls. I have attempted to get hold of the customer with no success, an email has been sent.
The request has already been logged for an upgrade to be reversed. Another request was also sent to ISD log to assist with activating the customer line, in order for the customer to be able to receive calls.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Fibre Support Team. Based on the feedback provided the team has confirmed the following:
The investigation has been completed and has been deemed valid (in the customer's favor). Investigation outcome: RCO441739_Query deemed valid as the agent failed to advise the customer it is a home internet package. The agent advised the customer she could load airtime onto her number should she want to make calls. I have attempted to get hold of the customer with no success, an email has been sent.
The request has already been logged for an upgrade to be reversed. Another request was also sent to ISD log to assist with activating the customer line, in order for the customer to be able to receive calls.
Regards,
Consumer Website Team
Best regards,