Unprofessional upgrade consultants & still waiting for my upgrade since September 2025

I want to lay a formal complaint regarding my upgrade. Not only do Vodacom have rude consultants who lacks customer services but they also dont provide a service as promised. 1. Rude consultants In the last 3 months, I have dealt with a few rude personnel from Vodacoms upgrade department but no one beats the lady who called me today at around 09:37 today (11 Feb 2026). She is very unprofessional, rude & very condescending. She definitely doesn't know what is customer services, she calls me & doesn't have an ounce of professionalism in her. Her & the lady that I had called on the 24th December 2025 at 14:08 but she takes the cup.

2. Phone Upgrade: I initially did an upgrade for my home internet on the 23rd September 2025 at 11:35 & Vodacom messed up & they canceled it on their side. I tried again on the 26th November 2025 at 16:09 for both the phones & home internet. Only 1 number for the phones was upgraded & the other one wasn't & the home internet. The phone was delivered as per the address provided but the home internet was delivered in a different address (mind you these upgrades we done the same time & 1 address was provided). I followed upon the 09th December 2025 at 08:02 & was promised to be given feedback & sort this out, as they need to engage with the courier to find out what has happened. No feedback was provided & the router still not delivered. I called again on the 18th December 2025 at 16:31 & dealt with a very professional consultant, who immediately escalated the call to her senior Londiwe, Londiwe then acknowledged the error was on Vodacoms side & she was going to give me feedback on how to resolve this. The feedback was never provided. Due to Vodacoms error & not fixing my upgrade, it led to me getting a call from this unprofessional individual today, who literally ruined my day.