UNPROFESSIONAL, ************, ********* AND ******** BEHAVIOUR BY VODACOM

MY 24 MONTHS FLEXI-AIRTIME CONTRACT EXPIRED ON THE 22 SEPTEMBER 2022. ON THE 25 SEPTEMBER MY ACCOUNT WAS DEBITED FOR R439. I CALLED SEVERAL TIMES WITHOUT HELP, THEN REVERSED THE DEBIT ORDER. ON THE 25 OCTOBER THEY DEBITED THE ACC AGAIN AND CALLED AND SPOKE TO AN AGENT WHO PROMISED TO SEND AN EMAIL AND TOOK MY NUMBER FOR AN ACCOUNT TO CALL RE: OUTSTANDING AMOUNT. NO ONE CALLED AND NO EMAIL CAME THROUGH. ON THE 25 NOVEMBER ACCOUNT DENBITED AGAIN FOR R732 AND ON THE 26 NOV SPOKE TO ANOTHER AGENT WHO DISCOUVERED THAT THEY CAPTURED AN INCORRECT EMAIL ADDRESS, CORRECTED IT AND PROMISED TO SEND AN EMAIL TO CONFIRM TERMINATION. ON TUESDAY, THE 29 NOV NO EMAIL NO CALL FROM AN ACCOUNT. I CALL AT 17:30 AND THE AGENT IS ADAMANT THE CONTRACT HAS BEEN TERMINATED. WE ARGUE AND AT 18:26 MY CALL GET CUT OFF. I TRY CALLING BACK BUT THE MACHINE SAYS THE NUMBER HAS BEEN SUSPENDED. I CALLED BACK USING ANOTHER NUMBER AND SOME NTOMBI LADY PROMISED TO LOG A CALL FOR US AND SAID THE NUMBER WILL BE UNSUSPENDED AFTER 24 HOURS. NO UNSUSPENSION. THEN I REVERSE THE DEBIT ORDER. CALLED AGAIN AND TALK TO SOME ZAINIB (THEY ALL REFUSE TO GIVE SUSRNAMES), SAME THING. LATER WE SPOKE TO ANNELISE THEY TELL US TO WAIT UNTIL WEDNESDAY AT 09H00. SHE CALLS AT 09H00 AND SAYS WE MUST REMOVE THE SIM CARD FOR 1 HOUR. AT 10H00 SHE CALLS AND SAYS WE MUST PUT THE SIM CARD BACK AND WAIT FOR 4 HOURS. NOTHING HAPPENED AFTER 4 HOURS AND WE NEVER HEARD FROM HER AGAIN. ON TO OTHERS AND SOME TEAM LEADER WHO CALLED ME ON MY OTHER NUMBER ON THE 2 DECEMBER AND TELL ME TO WAIT FOR MONDAY 1ST THING. NEVER HEARD FROM HIM. THEN SPOKE TO SOME YASIM ISMAEL AND SAID HE WILL GET BACK TO ME ON TUESDAY. HE NEVER DID WHEN WE ASKED FOR HIM HE REFUSES TO TAKE MY CALLS SAYING HE IS WAITING FOR THE SYSTEM. TO DATE NOTHING. NOW WHEN I CALL WITH THE SAME NUMBER THE SYSTEM THE NUMBER HAS BEEN BARRED BECAUSE THEY HAVE RECEIVED TOO MANY CALLS FROM IT. THEN I SENT AT EMAIL AND SOME TSAKANI BALOYI, SPECIFIC NEEDS CONSULTANT RESPONDED AND ASKED FOR MY DETAILS. 3 DAYS LATER HAVE NOT HEARD FROM HER.