rS
renisha S
1 reviews | Active since Apr 2018
02 Sept 2019, 10:18
Unprofessional, Unreliable, Irresponsible Vodacom
I contacted vodacom around May 2019, with regards to my contract I took from them. i signed up for a R99, 24 months. I made NUMEROUS attempts to call them and get some resolution with regards to why my premium escalated. i was given so many false promises and commitments by the sales consultants. i even spoke to the supervisor who was to call me back up until date no one has called back. i spoke to Jabu whom left me a voicemail saying he is not sure if he is the one I was looking for but will call back. it seems like vodacom does not have a call back process. i will definitely not refer anyone to take a contract with vodacom. they don't have any ecthics or values when coming to after service. IM still awaiting information which branch i must go listen to the call. its now 3 months with no resolutions. they are very unprofessional. till date i await feedback
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
02 Sept 2019, 10:29 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Sept 2019, 10:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
rS
renisha S's updateReviewer Update
04 Sept 2019, 13:43 Good day, As per ref ***, Vodacom is offering 10GB @ R99 However The 10GB is plit in two, You will receive 5GB anytime and 5GB at night for 24 months. You are not charged any once off or admin fee for this upgrade. Regards, Siphelele Jeli, Vodacom ***
For me Vodacom gives untruthful information
Lans service is terrible and the tone was so unprofessional
For me Vodacom gives untruthful information
Lans service is terrible and the tone was so unprofessional
rS
renisha S's update04 Sept 2019, 13:43
Reviewer Update
Good day, As per ref ***, Vodacom is offering 10GB @ R99 However The 10GB is plit in two, You will receive 5GB anytime and 5GB at night for 24 months. You are not charged any once off or admin fee for this upgrade. Regards, Siphelele Jeli, Vodacom ***
For me Vodacom gives untruthful information
Lans service is terrible and the tone was so unprofessional
For me Vodacom gives untruthful information
Lans service is terrible and the tone was so unprofessional
Vodacom's replyOfficial
04 Sept 2019, 13:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply04 Sept 2019, 13:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
rS
renisha S's updateReviewer Update
04 Sept 2019, 13:50i was told that price increase is something that will not change my monthly installments. yet i have an email from vodacom stating that my monthly installment is R99 over 24 months. vodacom failed till date to provide feedback yet hello peter team defends vodacom instead of getting an insight off why my complaint directed to this platform. CPA and TCF failed here
rS
renisha S's update04 Sept 2019, 13:50
Reviewer Update
i was told that price increase is something that will not change my monthly installments. yet i have an email from vodacom stating that my monthly installment is R99 over 24 months. vodacom failed till date to provide feedback yet hello peter team defends vodacom instead of getting an insight off why my complaint directed to this platform. CPA and TCF failed here
rS
renisha S's updateReviewer Update
04 Sept 2019, 13:54my query was not resolved to the consultants view it was as it seems that referring to a contract makes all well. but get too the route course off my dissatisfaction maybe then you will understand. some one that allows the customer to speak and some one that listens to the consumer may make the conversation more informative. the consultant already had a mind set off his way or no way
rS
renisha S's update04 Sept 2019, 13:54
Reviewer Update
my query was not resolved to the consultants view it was as it seems that referring to a contract makes all well. but get too the route course off my dissatisfaction maybe then you will understand. some one that allows the customer to speak and some one that listens to the consumer may make the conversation more informative. the consultant already had a mind set off his way or no way