1 reviews | Active since Aug 2016
Unprofessional & Unhelpful Staff
<p>On 15 August 2016, vodacom ( ********** 510) called me and offered me 5G data for an additional R60 per month. The lady advised me that i will now pay R209 for 5g data pm instead of R149 for 1g data. With this offer I would received a free router and and sim card. I asked 3 times if there no costs for this and the answer was yes no costs, its free. Received an sms afterwards to call 082 111 for any queries. Received the package today, 17 August 2016 with an invoice for R119.70. I called 082 111 to find out what this charge was for becuase the invoice just states VSP 64K trio. A lady named Tshidi answered and after 15 mins advised me that she cannot help me beucase my information was incorrect. Asked her what information and she said she cannot help me. Asked to speak to her manager and I was told she does not have one and her team leader was not in and there is no one else in charge that i can speak to. She then transferred me to Zanele in the Solutions centre where i spent a further 5mins only to be told that she cannot help and transferred me without advising me. I now went to After Sales and spoke to Hazel and after 10mins was told that she cannot help me and someone would have to call me back. By this time I have already spent 30mins on my cellphone so I asked her for the email address for customer complaints and she gives me an address that is not valid. Asked her and she said it is correct - customercare-.co.za. I asked her a few times and eventually got an email address which i am hoping is correct. This is really unaccepable especially since Vodacom called me. I have been with Vodacom for over 10 years now and this is very disappointing. It is things like this that makes a person change their service providers.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodaom is so unprofessional. I received a call from Vodacom and I confirmed that my query was not resolved. Later that afternoon i received an sms from Vodacom advising that my query was resolved and if not, reply NO. I rep**** and received an message that someone will contact me within 24hours. It is now 14 days later and no one has called.
Disgusted by Vodacom
Vodaom is so unprofessional. I received a call from Vodacom and I confirmed that my query was not resolved. Later that afternoon i received an sms from Vodacom advising that my query was resolved and if not, reply NO. I rep**** and received an message that someone will contact me within 24hours. It is now 14 days later and no one has called.
Disgusted by Vodacom
I posted a complaint on 2 Sept and only received a call from Vodacom on 12 Sept from Dominic who advised me that he will investigate and call me back. I repeatly asked if he will call me back becuase everyone says that and dont and he assured me that he will. I also sent him an email. It is 4 days later and no call has been received. I called Vodacom and was tranferrred from department to department becuase they cant help. Why is service do terrible at Vodacom. This is what makes people change their service provider. All i want is for someone to help. Is that so difficult to ask of Vodacom.
I posted a complaint on 2 Sept and only received a call from Vodacom on 12 Sept from Dominic who advised me that he will investigate and call me back. I repeatly asked if he will call me back becuase everyone says that and dont and he assured me that he will. I also sent him an email. It is 4 days later and no call has been received. I called Vodacom and was tranferrred from department to department becuase they cant help. Why is service do terrible at Vodacom. This is what makes people change their service provider. All i want is for someone to help. Is that so difficult to ask of Vodacom.