Unprofessional, *********

<p>My Vodacom account was with Nashua Mobile from 2004. When Nashua Mobile closed down all accounts were moved to the Service Providers, in this case Vodacom.</p> <p>The account is in my name, but I gave Vodacom authorization to speak to my husband. So he's the ONLY person that speaks to them EVER. </p> <p>I have always been a cash payer, from Nashua Mobile days. So every month they send my husband (who is with Telkom) a sms with the amount payable on the 15th. That is then the amount I pay.</p> <p>In March we noticed that there is a line on my account that we do not know. My husband phoned to enquire about this, they said that they can put him through to the ***** dept but the line has ran its 2 year contract. He requested it be cancelled. They confirmed it would be cancelled effective 1 April 2016. He phoned again in April to confirm, and Vodacom confirmed that it was cancelled. </p> <p>On Wednesday 18 May 2016, I received a voicemail from Vodacom telling me that my account is in arrears. My husband phoned immediately. Customer service puts him through to Collections, Collections puts him through to Customer service and each one gives him a different story. He eventually got hold of a supervisor in the Collection dept. She tells him that the unknown line would not have been cancelled because the account was in arrears?!?! Then "explains" that my billing cycle is from the 1st to 30/31st of every month, they send out invoices and statements (which we NEVER receive) on the 3rd. So when they send the sms to us it gives the amount of the 1st. Then by the time we pay ON OUR CHOSEN AND AGREED UPON PAYMENT DATE, 15th, the account is in arrears with the amount billed between the 1st - 15th. What a joke?!</p> <p>THEN she claims that they have notes on their system from March where they spoke to ME, informing me that my DEBIT ORDER returned unpaid and I made an arrangement to pay end of March. AGAIN - what a joke!! Seeing that I have NEVER been on debit order since Nashua Mobile days. And they dont have my bank details. AND I NEVER answer numbers I do not know. Yet they have NO notes of EVER speaking to my husband, the ONLY one who has ever spoken to them.</p> <p>My husband requested the call recording of the supposed call to me as we know its UTTER BULL!!!! </p> <p>That afternoon all 4 my lines were suspended, with NO explanation about the unknown line's cancellation and NO explanation about the FALSE notes, and NO call recording. Only answer to my husband was: WHAT YOU ARE SAYING CONTRADICTS THE NOTES ON OUR SYSTEM. And apparently the arrear amount, which is in 30 days, is R700. And the funny thing is, they still sent my husband an sms thanking him for his payment arrangement made - WHICH WAS NOT MADE! </p> <p>One line belongs to my 80year old mother, who lives alone. Because of their lies, incompetence and unprofessionalism, she has no phone now to phone if something had to happen to her.</p> <p>THEN on Thursday my mother, without my knowledge, phoned Vodacom, when you phone from your suspended line it reroutes you automatically to the Collection dept, and their Collection dept gave her all the details on my account. And still told her that its not just R700 in arrears BUT a substantial amount. LIES AGAIN</p> <p>POPI ACT - protection of personal information. No one other than myself and my husband have authorization on the account. When my husband asked the same supervisor about that - oh no she doesn't know, they arent allowed to do that.</p> <p>They ***** up, lie and lie and lie. And obviously have NO clue what they are doing, and we as the consumer get penalized for their stupid incompetence!!! </p>