Unprofessional Staff members

I called Vodacom this morning as my husband has a data contact with vodacom , I am also a customer with vodacom for almost 15 years has 2 contracts with vodacom . The service that I have revived from vodacom was very shocking and very disappointing coming from one of our worldwide service provided , how can you compete with MTN and all other network companies if your staff is unprofessional , to better the service please listen to the call that I made this morning at 10:56 number I have dialled was ********** I spoke to Ida from retention department , I asked for surname and she advise that they are not allowed to give surname to customers , her Superior name is Jennifer which I am also not allowed to get the surname , since the beginning of the call it was very unprofessional , the manner in which she dealt with my query , and the manner in which she spoke to me , please listen to the call and advise if this is any way to speak to any customer I feel like porting 