KN
Khanyisa N
1 reviews | Active since Nov 2022
06 Jun 2024, 15:58
Unprofessional staff
My data contract was supposed to end in May, I called an agent 30 days before to confirm that I'm not interested in renewing my contract. However, I'm seeing that I've been upgraded to a new deal without my permission. I've been calling with no assistance, all they say is that I should wait for 48 hours. 2 weeks has ended with the same story 🚮
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Vodacom's replyOfficial
07 Jun 2024, 07:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2024, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team