Unprofessional staff

Your consultants have no client service what's so ever. On Tuesday I called in and spoke to a lady name Elsa, with regards to vodacom not debiting me in May, and wanting to double deduct me on July. I wanted them to deduct May installment now. She said the department was closed she will call me the next day to assist which never happened. I want yourll to go and listen to the call as it sounded as if she was sleeping and just got up. Today I call in and a rude woman answers and gives me attitude when she can see on the system what I was talking about. When she transfers me it goes to a survey instead of the department she was supposed to transfer me to. Get someone to call me as this service is pathetic.