Unprofessional services

I have logged a speed complaint about a month ago the lady said she is going to escalade to their secondary line and they would contact me at first I left it and got no response then this month I had to log the speed complaint again a week down the line I was informed that remotely there is nothing more they can do, they will send a technician to my house. The technician arrived at my house on Thursday 20 April unfortunately vumatel was down it our entire area after telling the technician that vumatel is down she still tried connecting half an hour later she said no she cannot connect I should contact vodacom and request they send her out once our internet is back up and running she came again today 24 April sat here for an hour and half and told she is tired now and cannot think anymore she will come back the following day the same time and try again and left. Now I do not only have a speed issue but no internet att all I am supposed to work late tonight i have a very important project that needs to be finalised before the long weekend

To top everything she sat here at my house infront of the box against the wall and everytime it needs to be rebooted she cals me to unplug it and olug it in again so unprofessional.

Just a brief background on why the speed complaint I am paying over R1000 a month for a 200mbs download and 200mbs upload on the speed test ran by me and the technician I am not even getting 50mbs download or upload.