MN
Marius N

1 reviews | Active since Dec 2021

25 Feb 2025, 07:59

Unprofessional services

Vodacom has probably some of the worst client aftersales service. There operators are unprofessional and rude. Some of them just hang up if the problem is complicated. I report this on Hallo Peter, because if you raise issues with Vodacom rarely solve complicated issues. With out my permission Vodacom just changed access to my loaded numbers omn my VodaPay profile with out explaination.

0
Replies (1)
Vodacom
Vodacom's reply25 Feb 2025, 10:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team