PB
Pierre B

1 reviews | Active since Oct 2021

07 Jan 2022, 16:39

Unprofessional service Vodacom Atterbury

My daughter app**** for a contract phone online and was sent the phone with a new sim card. She went to the Vodacom shop at Atterbury Mall to enquire if she could retain her old vodacom number and Shannon(would not give his full details)shouted at her as to why is she coming to them with her problems as they are not getting the commission and that she must ratjher cancel the contract and come back to them for a new contract and assistance. Was told that he is the manager at the shop and doesn't know who the owner is. i would like to get in touch with the ownwr to get to look at footage of the altercation that took place. According to Shannon he is a franchise and not Vodacom to sort out problems. This gentleman has no respect for women. My daughter went to this pathetic shop manned by *********** ,***ist,disrespectful staff with a question which was suppose to be a Yes/No and got led to her being belittled in front of other customers and Staff having a laugh with other customers about Occurence. I will personally go to this shop with my Daughter to visit this shop to meet these arrogant peolple thanks for Zero C

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Replies (2)
PB
Pierre B's update07 Jan 2022, 16:42
Reviewer Update
Thanks for ZERO CUSTOMER SERVICE
Vodacom
Vodacom's reply08 Jan 2022, 15:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team