1 reviews | Active since May 2018
Unprofessional service rendered by Vodacom Repairs center in Pretoria city
I am very disappointed in the service I received from Vodacom Repairs center in Pretoria city. I took my Samsung S7 for repairs under cellsure insurance because the back cover was broken. The phone was returned to me but was not properly fixed. I took it back the same day but was still not fixed. I called in and was told to bring the phone again. It took more that a week to be "fixed". When I collected the phone the report stated that there was nothing wrong with it. Two days later the battery started shaking. When I took it back and called in the next day to check when I could collect the phone I was told that they are still waiting for the parts that they have ordered. I called the repair center 3 days later and was told that there was nothing wrong with the phone. I have tried to take the matter up with Vodacom in midrand have could not get any assistance. This is a waste of my time and money as I have to drive to fetch the phone when there's "nothing wrong with the phone".
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
