KM
Kholwani M

1 reviews | Active since May 2018

08 May 2018, 13:13

Unprofessional service rendered by Vodacom Repairs center in Pretoria city

I am very disappointed in the service I received from Vodacom Repairs center in Pretoria city. I took my Samsung S7 for repairs under cellsure insurance because the back cover was broken. The phone was returned to me but was not properly fixed. I took it back the same day but was still not fixed. I called in and was told to bring the phone again. It took more that a week to be "fixed". When I collected the phone the report stated that there was nothing wrong with it. Two days later the battery started shaking. When I took it back and called in the next day to check when I could collect the phone I was told that they are still waiting for the parts that they have ordered. I called the repair center 3 days later and was told that there was nothing wrong with the phone. I have tried to take the matter up with Vodacom in midrand have could not get any assistance. This is a waste of my time and money as I have to drive to fetch the phone when there's "nothing wrong with the phone".

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Replies (1)
Vodacom
Vodacom's reply08 May 2018, 15:18
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team