UNPROFESSIONAL SERVICE FROM VODACOM (BLUE ROUTE MALL)

My name is Ashley Syce and I have been a consistent & loyal Vodacom client for more than 20 years.

10 August 2019 Due for an upgrade to my existing contract, I sent my wife and daughter, to the Vodacom outlet in Blue Route Mall, with the required documents, i.e. My identity document, my driver’s license and my letter of authority. The cover on my ID had some water damage but the inside pages were perfect & intact. The Vodacom agent, who assisted me, (Ischlor), took one look at my ID and declared that it was unacceptable. He also had the audacity to question the renewal of my wife and my own IDs. My wife, subsequently, left the outlet angry & disappointed.

30 August 2019 I was then forced to visit the Vodacom outlet, in person, to resolve this. I approached the same agent, Ischlor, to inquire what the problem was. He then, dismissively, told me that he “does not have the time” and walked away. I then approached a second agent, Fa****a, who was much more amenable and found no issue with the validity of my ID. I then requested her to contact the manager, (Ebrahim) so that I could voice my concerns. After a 30-minute wait, with no sign of the manager, I left the store, disgusted, with the treatment received. The only positive from this experience was the agent, Fa****a who tried her best to resolve the situation. She said she would supply the manager with my details to contact me. To date, I have had no response from the manager.

Needless to say, I will be terminating all dealings with Vodacom forthwith and moving my business over to another service provider. For the record, the second service provider (MTN), had no problem with the validity of my ID. Furthermore, I shall be informing my family, friends and business associates wrt. shoddy service received from Vodacom (Blue Route Mall) and advising them to take their business somewhere else.

FORMER VODACOM CLIENT: ASHLEY SYCE