Unprofessional service

It’s been almost a month since I approved a quote from Vodacom to activate my Wi-Fi and I still have no Wi-Fi connection. I relocated and had no idea that it would be so complicated since in this day and age technology allows a much faster turnaround time in general.

I am appalled by the knowledge of your staff as every consultant at your call centre had a different story. I was assisted by Bianca van Aardt who managed to escalate my case but still no Wi-Fi. I spoke to another consultant 2 days ago, who confirmed that my Wi-Fi was activated on the 18th of December 2021 but according to Ms. van Aardt, my current router was to be replaced with a new one as the fibre company is not the same as previously and according to her, the router I have would not work here in my new residence. She confirmed that Vumatel’s technician would come and check that everything was in working order.

I have been charged a pro rata fee for using no Wi-Fi. I have no internet connection at all. So how did they calculate a pro rata fee without any Wi-Fi usage?

Vodacom, you are super fast on reminders regarding bill payment but your service is not up to standard at all. Most of your call centre consultants are not at all helpful or proficient. All I have encountered is unprofessional service from a network that prides themselves on what?

Below are the two case reference numbers I have received: SR*** (Billing) SR*** (No internet connection error)