HB
Henriet B
1 reviews | Active since Apr 2021
15 Apr 2021, 13:09
Unprofessional service
I am trying to cancel 2 contract, already 24 months old. I phoned the cancellation line the customer care the on-line chat, with no response. This service is unreal. If you want to buy or upgrade no problems are experienced. I have 5 contracts with Vodacom and I have been a customer for more than 10 years. Still a stupid thing like cancelling, after the 24 month period, is impossible.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Apr 2021, 13:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Apr 2021, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HB
Henriet B's updateReviewer Update
16 Apr 2021, 11:12Thank you for your quick response. Hope you can find a faster process for members to cancel matured contracts.
HB
Henriet B's update16 Apr 2021, 11:12
Reviewer Update
Thank you for your quick response. Hope you can find a faster process for members to cancel matured contracts.