Unprofessional service by Vodacom

I requested at melon mobile to port in my Vodacom number on 13/4/26 and the request is lying at Vodacom as in process. I called 3 different contact at Vodacom and wasted at 50 minutes to discuss but at the end I discovered the request for porting out from Vodacom to melon mobile is still in process. It happened earlier also when I tried to port in my number to Capitec and till today is in process for about 3 weeks.