Unprofessional Service and Incorrect Billing – Vodacom Fiber

I contacted Vodacom Fiber on 28 January and was told my account was in arrears of R700, which I paid immediately and sent proof of payment. My service was restored. On 9 February, my fiber was disconnected again and I was told I still owed R690. I queried this with a supervisor, as I had already paid the full amount I was instructed to pay. I usually pay at a Vodacom shop, and the self-service machine shows no arrears. I also received no email or SMS warning before either disconnection. I am being penalised for incorrect information provided by a Vodacom consultant. This is unacceptable, especially with ongoing network outages in the Germiston (Tedstoneville) area. I expect urgent reconnection and a clear explanation.