JO
Johan O
1 reviews | Active since Jun 2013
13 Jan 2021, 18:49
Unprofessional service and employees.
I habe request a quote for cancelling my contract in November 2020. They have send me the qoute. I did everything that they have requested from me. Make payment and email all document back to them. Today is the 13 of January 2021 and no one can tell me why my contract is not canceled. I have phone numerous of times and ebery time they said we will escalate your query and they will contact me. So that don't even happened. Same with the insurance department same request and nothing has been done. Now they told me that no one sent the documents through to the next line to complete the process. If you phone them they just send you from one department to another department and no one knows what the uphold is.
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Vodacom's replyOfficial
14 Jan 2021, 07:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2021, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JO
Johan O's updateReviewer Update
15 Feb 2021, 11:57yes its true that they have contacted me on the 29th of January 20201 and i did recent the document to them and up to today the 15th of February 2021 i did not received any feed back or communication from Vodacom. i just getting more frustrated and the problem are just prolong and don't get resolved. it seems like that Vodacom don't give a _____ about his customers and don't care if your problem is resolved or not.
JO
Johan O's update15 Feb 2021, 11:57
Reviewer Update
yes its true that they have contacted me on the 29th of January 20201 and i did recent the document to them and up to today the 15th of February 2021 i did not received any feed back or communication from Vodacom. i just getting more frustrated and the problem are just prolong and don't get resolved. it seems like that Vodacom don't give a _____ about his customers and don't care if your problem is resolved or not.