Cv
Conrad v.Rensburg
1 reviews | Active since Sept 2025
02 Sept 2025, 13:34
Unprofessional Service
I recently migrated my number to Vodacom, only to find that I am unable to receive an OTP from PayPal to log in to my account. I contacted help and support at Vodacom and received a message from Vodacom that I should click on the SA banner at the bottom and switch to the United States banner. I still didn't receive any OTP, and my ticket was closed conveniently at Vodacom. This is very unprofessional. I should never have migrated to them.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
02 Sept 2025, 14:03Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply02 Sept 2025, 14:03
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team