Unprofessional Service

<p>I took my tablet in for repairs on the 30 January 2016. Michelle Libenberg booked it in, she assured me that she will follow up with me as time goes on which she did not do. I contacted her on several occasions and she just gave me the story she heard nothing from the insurance company. I personally went two months later to the store again, ignoring her and asked a lady called Jess about my tablet which she first looked at her computer screen which Michelle never did on the two occassions I was in store. Jess then brought out my tablet and nothing was done to it. She told me to phone the monday which I did and I spoke to the store manager at the time which was Michelle Farmer who promised to sort out everything after giving her the information. After waiting for a while I went to the store only to find both Michelle's are no longer employed there! It is now the 1st of June 2016 and I have heard nothing from the anyone. To date no one ever phoned me I did all the correpondance which I find very unproffessional. A lady called Dominique said she is going to assist me I have contacted her twice. Today was the second time, she put me on hold for over 10 minutes. I phoned back later during the day and left a message for he to phone me seeing that she was not available but she did not seem to get the message I guess. I have been using vodacom contracts for over 10 years and never had to take a divice in for repairs, this is my first time and with my current contract that is due for an upgrade, I am disgusted in the service and considering changing my network!</p>