Unprofessional service

I went into the Galleria Vodacom shop today in order to buy another contract but the sales rep Shaun said that my application had being declined. Shaun the instore sales rep then called customer care agent who said that my account is outstanding for R615. Shaun said that I must call the toll free number and speak to the accounts department, I was pushed from pillar to post on hold for more than 30 minutes.There's sufficient money in my account and Vodacom hasn't debited me so it was very embaressing instore to be told that my account was bad and declined. I then went to Cell C and got my account approved so you just lost a customer, pull your socks up before you loose more customers<br>