Unprofessional Service

logged a ticket for support 27.07.2020 today 8 days later after following up everyday since, I call again today and ask to speak to a manager, my call is transferred or handed to an individual by the name of Warren Turner, he claims to be the manager in charge of the support team, tells me he'll call back after 15 minutes an hour and 15 minutes goes by, I call back Bazil answers my call I then ask to speak to Warren the manager and I'm told Warren is not a manger he merely mans the support desk,( so unprofessional to lie to paying customer but anyway) I'm told the call has been escalated to Vumatel for support I call Vumatel ISP:191145, they inform that the call was logged incorrectly with them and they were not provided with the relevant and necessary information to start of with,I need to speak to someone senior at Vodacom , what a joke, in the meantime I am supposed to work from home without fiber a service that I pay for every month without failure and this what I get for my monies worth, Vodacom needs to check themselves, I would never recommend anyone to sign up with them for any of their promo's, I am deeply unsatisfied and regret signing up with vodacom fibre,even after all the run around I am told by Vumatel that they cannot give me a turn around time on the call logged. this is so sad and pathetic.