FP
Frans P

1 reviews | Active since Dec 2016

19 Dec 2016, 08:41

UnProfessional Service

<p>Our company upgraded 28 contracts with the latest handsets as a corporate deal. I was given a choice on the Samsung S7 edge and Iphone. I decided to stick with the Samsung as i find it very user friendly. I chose the rose gold colour just to find out after about 2 weeks its on backorder(had to phone them!!).</p> <p>i was told thet they can only supply black or silver. I chose the silver. After a week or so , they called and told me that the silver was aslo on backorder and that Samsung SA cannot supply due to a lack of stock. I phoned the first available Vodacom centre in JHB and to my surprise they had ample stock of the silver S7's. Its now more then a month and still havent receive my phone. their staff are totally untrained to deal with customers in any way. Will never deal with them again!!</p>

0
Replies (2)
Vodacom
Vodacom's reply19 Dec 2016, 10:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

FP
Frans P's update20 Dec 2016, 13:12
Reviewer Update

Got a call from the Business Centre and i stated my case. They did apologise and gave me 2Gb of data to use . Nice gesture.