Unprofessional Retentions agent

I called into the retentions department on 2023-09-22, 12:10, spoke to a Satish, I spent time going through your IVR to finally get to the retentions team to discuss 2 things, when Satish answered the phone, I mentioned who I was and can we go through my validation questions so that he could access my account. he mentioned before we can do that what I needed help with, eventually realizing that I was in the right department, I then got annoyed as I knew I was in the correct department as I choose the respective options on your IVR, he then wanted to ask the validation questions, I then lost it and asked why did he not just do this in the first place, I then asked him to transfer me to another agent, he refused saying I have to call back, and then put the phone down on me without ending the call courteously, I knew that transfers are possible as I recently upgraded my contract on the 6th of this month, and spoke to agents which transferred me due to them not knowing some of the questions I needed answers on. I am not happy with Satish's professionalism, I expect a supervisor or manager to call me back with Satish apologizing and the respective coaching performed. Further to this, I need a more professional individual to call me back to resolve my query.