EP
Elsa P
1 reviews | Active since Mar 2013
15 Nov 2018, 09:15
UNPROFESSIONAL PRACTICE UNAUTHORIZED NUMBER CHANGE
I have moved my cell number over to MTN last month. I have phoned Vodacom to cancel my contract, because MTN struggled to do the port. A month later after I have my new contract with MTN and my old number, I now received a new invoice and statement from Vodacom with another cell number allocated to my account. How the hell!! I'm sorry, but if this debit order goes off my bank at month end, I'm going to crack, how do you just allocate a number to someone, without calling or informing in any way. I did phone to cancel my contract not to add another number.
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Vodacom's replyOfficial
15 Nov 2018, 10:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2018, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Nov 2018, 11:53 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Vodacom's reply15 Nov 2018, 11:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team