unprofessional personnel,worst experience ever !

<p>Firstly after gathering numbers and waiting whilst some staff was just sitting around doing nothing ,explained to the technician the problem and him telling me the only alternative will be to WIPE my phone ,i was told "Eish no its still not working " you must book it in for repair .Grab a number again ,waiting again .Dis a search on LG's website as well as general search and found that the problem is a general problem with the hardware and that LG admitted to it ( but this the trained technician at Vodacom don't have any knowledge about .) Called Vodacom customer care ,and please don't forget i am a "VIP " customer ,explained the problem of the staff not being trained as well as the reviews and knowledge of the problem ,was told that they can't help me I should speak to the upgrade department .There I was told "I don't know ,because you are speaking to the wrong people ,you should speak to the store where you did the upgrade " ,When asking to speak to teh supervisor ,Dineo told me that it was already out of warranty and that there was nothing they could do ,as the handset was received in October and the warranty is only valid for 7 days ????? This is a contract phone on a 2 year contract .When asking if she was sure about that she confirmed it and told me to sort it out with the technician and the store I did the upgrade .Explaining that if it is common information of the problem with the G4 ,how is it that their technician did'nt no about it I was again told it is the wrong department ,but she can't tell me who to speak to accept for the store .Ans after she said to me " Hey man " I had enough of Vodacom for one day and just end the call .It is an absolute hopeless case trying to explain anything to the staff at Vodacom ,they don't understand normal English and seem to have a handbook with prescribed answers .After being a client for 20 years I am really getting tired of this .</p>