Unprofessional & patheitic behaviour

Item: Vodacom
Rating: 1
Author: Cobus S

It is now going for month 3 that I am not getting sms balance notification from Vodacom after having renewed my contract. Wade McQue and wife Ilze have both failed to get the matter resolved, with Wade specifically complaining that he would need to have switched on his laptop to try resolve the matter and contact the relevant people. LAZY as hell. Shame on you wade, if putting in a bit of effort for a customer is such a problem, you should go look for a different kind of job.

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Replies (2)

Cobus S's updateReviewer Update

13 May 2016, 15:10

The fact that after 10 days not even a response or ANY attempt to assist should say everything there is to say. They dont deserve to be in business in the first place.

Cobus S's update13 May 2016, 15:10

Reviewer Update

The fact that after 10 days not even a response or ANY attempt to assist should say everything there is to say. They dont deserve to be in business in the first place.

Vodacom's replyOfficial

19 May 2016, 08:16

Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team

Vodacom's reply19 May 2016, 08:16

Official

Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team