Unprofessional Manipulative Don't Care Attitude of Vodacom

I have reported my dissatisfaction with Vodacom multiple times, but until now, I don't see any real commitment from them to resolve my problems, except to constantly assure me that "a consultant will engage with me in due course", but in vain. My next step is now to lodge my problems with the National Financial Ombud Scheme as well as the office of the Consumer Protection Commissioner