Unprofessional Manipulative Dont Care Attitude of Vodacom

I recently shared my inhumane don't care unfortunate experience with vodacom on this platform. Shortly thereafter, I received a message assuring me that my problem will be assigned urgently by a consultant. Indeed thereafter I was called by almost 4 agents from vodacom telling me that they have been assigned to address my problem. What was of concern from all the 4 of them, was that they kept on confirming my 2 problems and promising that they will escalate them to management as they all agree that I have been paying for a service for which I was not using since last year September and that I have since cancelled a month-to-month contract last month and there was no router which was issued to me for this contract. Thus, they could not understand why management is not addressing these problems once and for all because they are aware about them. However, on the 29th of April 2025, I received the following message "You will receive an SMS and Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed". There was no SMS or Email that had been send until to date despite this assurance. So I am still baffled why vodacom is delaying the cancellation of both these contracts and refund me. I won't be surprised that after lodging this complaint here again, I will once more be flattered by agents masquarading as "saviours" of my situation and thereafter disappear without any trace. I deeply regret the day I accepted the telephonic manipulations from these vodacom agents, otherwise I could not be in this unfortunate situation. Vodacom does not care about my financial situation for as long as they get paid every month. I have resolved that I will from this month onward, reverse any deduction from my bank until these problems have been solved successfully.

I hope all other possible future to be customers of vodacom will learn from my situation and be reluctant to accept any **** manipulations from vodacom so-called agents to enter any contract online goung forward.