Unprofessional, lazy, forgetfull

<p>In the month of October 2016 by cell bill spiked to R3600 and is normally over R1000. I contacted Vodacom client services and wanted answers to the problem. The lady told me it is as a result of out of plan data usage. While I was on the phone with her I still had 1.32 GB of data available and I told her that it is impossible for my cell bill to go up by 300-500 per day as I have data available. While talking to her I refreshed my Vodacom app and every 5 min the bill increased while I still had the 1.32GB data left. I asked her..."Do you see on your system how my cell bill is increasing and she said yes. She said that this was the first time seeing this and she will get someone to phone me back in 48 hours. Guess what, 3 weeks has passed and still nothing. Vodacom, if you debit that amount form my account you will be taken to court for not resolving my query in a timely manner and *****ing from me as this is exactly what happened. I want a full refund into my bank account for this as R3600, before the end of this month of November 2016, is not small money and you would expect that a bif brand like Vodacom will look after their customers as I am with Vodacom for more than 10 years now. You will probaly be in contact with me after you got this complaint and that is very unprofessional. I am so irritated and gatvol. Vodacom only worries about money and not clients, **********