Unprofessional disgusting service received

<p>In April 2016 I had called Vodacom customer care to notify them that I no longer receive smses from Vodacom when data runs low as I used to before. They later looked into it and assured me everything was fixed and the case was later closed.</p> <p> </p> <p>Following month in May, I had tested this and ran my data really low and not one sms warning from Vodacom was received to notify me that my data is low. I had then mad several calls and again, was advised on different occasions that this was sorted out. </p> <p> </p> <p>On 31 May 2016 I got fed up and sent an email to vodacom customer care as NO smses were received from Vodacom advising me of my data running low. I have made myself clear on numerous occasions that should I incur any out of data bundle charges, it would all be for vodacom's account as this is now ridiculous! From this email complaint I laid, I keep getting told that my query has been escalated. It went to advance data, to CIC to head CIC and the list goes on!</p> <p> </p> <p>So my assumption is that clearly no one at vodacom knows what they're doing and also what is required of them as no one is resolving this issue over 1 month later!</p> <p> </p> <p>What would it take for vodacom to offer at least one great customer experience??? </p>