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DR
Donovan R

1 reviews | Active since Oct 2015

27 Jul 2018, 10:59

unprofessional customer service

I have emailed my problem I am having with Vodacom since October 2017. Every day I receive 5 identical sms sent by Vodacom. . I emailed Charne Petersen and Jared in customer care service I had to wait 14working days. On the 16th day I had phone in and they want all my details to start again . I referred them to Charne as she was handling my matter.Done everything they instructed me, even doing a sim swop. Nobody at vodacom is competent enough ,all they can " I apologise..... But the matter is not resolved , i even sent them hundred of screenshots, no joy. Now they simply ignoring me.

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Replies (3)
Vodacom
Vodacom's reply27 Jul 2018, 11:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DR
Donovan R's update10 Aug 2018, 20:13
Reviewer Update
This is a sign of total unprofessionalism. I have spoken to Jared at Customer Care and PROMISED me he would get back to me in 48hours as he has taken the matter over from Charne Petersen. Seems like this is a Mickey Mouse Network.
DR
Donovan R's update10 Aug 2018, 20:14
Reviewer Update
This is a sign of total unprofessionalism. I have spoken to Jared at Customer Care and PROMISED me he would get back to me in 48hours as he has taken the matter over from Charne Petersen. Seems like this is a Mickey Mouse Network.