Unprofessional conduct in dealing with complaints

After getting a call back from Vodacom (Venda plaza) , I still would not recommend going there for service. Both the manager (Ndivhuwo) and the consultant in question (Nancy Masale) referred to my complain as something that emanated from an emotional perspective whilst referring to it as anger.

I would highly recommend that Vodacom trains its personnel on business ethics, professional conduct and customer care. Otherwise, I would not like to hear from the two regarding their behavior because I do not think they are well trained.

Best wishes,