Unprofessional Cancellation Help Desk Interaction

I called Vodacom at 14:40pm today to ask for a contract cancellation. The consultant who answered the called identified themself as Reginald Pillay, rather than being helpful, clear, and professional they made numerous decisions about how to manage the call that were designed to ensure that I was antagonised these included, but were not limited to, using the incorrect title when addressing me after I had informed them that my title is not Mrs. The line manager responsible for training this employee needs to listen to the recording of the telephone call I had with this individual and revert with their assessment of how it was handled. The call centre agent in question has no idea how to effectively and professionally interact with a client, particularly one who is not satisfied, they did everything possible to provoke my ire during the course of the exchange including muting me when I was trying to help them understand that they were being asked to repeat and clarify what they were saying because they were inaudible and unclear. After I informed them that I would be lodging a complaint about their conduct if they did not expeditiously, audibly, and coherently explain what was to be done and needed to be done they stated that I should not "threaten" them. Rather than reducing the temperature of the exchange, they decided to further inflame matters at which point I told them that I would be terminating the call. They then made three attempts to call me back, something that I take to be a form of harassment since I had informed them that I was terminating the call. This person is completely out of their depth and needs additional training and monitoring to understand how to professionally and competently retain customers for Vodacom. If this matter is not resolved to my satisfaction I will terminate both contracts I have with Vodacom.