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sM
savanna M

1 reviews | Active since May 2012

29 Sept 2019, 09:32

Unprofessional behaviour from VVM & VODACOM

Could ANYONE in Vodacom OR VVM debt collectors contact me and could someone PLEASE explain to me who is RESPONSIBLE for the "automated" message service that sent all of my person information regarding my outstanding balance on my account to my relatives and MY BOSS!!! On Friday a large number of SMS's were sent to my relatives and MY BOSS with my name and sure name stating that VVM has appointed them to settle my outstanding balance on my vodacom account WITH the outstanding balance amount. This caused a HUGE panic amongst my relatives AND my boss who called me in and asked me why I had used his contact number as a retrieval for my personal accounts. I HAVE NEVER USED MY BOSS' PERSONAL CELL PHONE NUMBER ON ANY DOCUMENTS TO VODACOM OR VVM AND I DEMAND TO KNOW WHO GAVE ANYONE PERMISSION TO SEND OUT A LARGE VOLUME OF SMS' TO NUMBERS THAT I HAVE NOT GIVEN. I submitted my cell number and email address to VODACOM, AS WELL AS NY HUSBAND AS NEXT OF KIN, and NONR OF THOSE NUMBETS have changed in 15 years. WHY WAS I NOT CONTACTED ON THAT NUMBER????? I have contacted VVM to enquire as to who gave them those numbers and the answer I get is "I don't know" from both staff and team leader at Vvm because a supervisor is NEVER AVAILABLE!!!!

THIS IS AGAINST THE LAW TO CONTACT PEOPLE THAT I HAVE NOT LISTED AS NEXT OF KIN AS WELL AS TO SEND MY ACCOUNT ARREARS INFORMATION TO PEOPLE YOU DON'T EVEN KNOW! Can SOMEONE who actually knows what is going on contact me URGENTLY!!!!!!!!!!!!

0
Replies (6)
Vodacom
Vodacom's reply29 Sept 2019, 11:16
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team
sM
savanna M's update03 Oct 2019, 11:13
Reviewer Update
How long should I wait for this consultant to contact me?

sM
savanna M's update08 Oct 2019, 11:44
Reviewer Update
It's now over a week that I have been waiting. This is absolutely ridiculous. I am STILL awaiting a phone call from your legal department. Your service is absolutely SHOCKING.
sM
savanna M's update14 Oct 2019, 11:11
Reviewer Update
STILL NOTHING!!!!
VODACOM IS BEYOND PATHETIC!!!!!!!
WAKE UP!!!!!!!!!
Vodacom
Vodacom's reply15 Oct 2019, 12:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your  query has now been resolved. Regards Consumer Website Team
sM
savanna M's update15 Oct 2019, 14:01
Reviewer Update
Lance, I don't know what universe you are in that you feel that this issue was resolved in any way. You are a very ****y person and the fact that you slammed the phone down in my ear and posted that it was resolved is proof enough.
Lance has informed me that they will continue to harass and embarrass me by sending my boss and family matters until my account is paid in full. (this,I believe, is called *********) Lance also REFUSED point blank to give me his supervisors name and told me that it is none of my business. I want to speak to lances supervisor asap.
I cannot believe that Lance can speak to customers the way that he did and then is confident enough to post that it has been resolved. Disgusting