UNPROFESSIONAL BEHAVIOUR

I’m sick tired of you *********** company I’ve been going back and forth trying to cancel my account I called few weeks back and spoke the cancellation department who gave me a quote on how much I needed to pay for the account to be settled and told I the lady I will make the payment at one of the stores and she advised me once I make the payment they will create a service request to the admin department so when I get there after making the payment I asked the guy who assisted me if he has sent the request he said no I would need to print, sign in and attach my proof of payment as well as my id and send to the email provided on the quote coz they not allowed to use the printer I asked him how is that possible is not the company’s resources he I would need to speak to his manager Brendon Naidoo so I went to him request to have it printed out by him since he’s employee’s don’t the authorities to use the company resources that they work for so he said I should forward the quote to him he will print I said okay and sent him three emails that had the document but he just looked at me and said no I haven’t received anything when I asked him if he haven’t received anything 3mins after I sent to him coz I rushing to a meeting mean while I can see it has been delivered who doesn’t know sometimes email goes to junk mail but he never cared to check instead he went on a call for good 15 minutes I stood there like I nothing to do with my life hoping he would finish his special call that he couldn’t afford taking after making that customers are serviced properly I had to walk out and find some other place to have it printed but I was not surprised by his actions after witnesses him allowing staff members have lunch in from customers even if it’s not a busy you don’t eat in front of your clients especially if working at the front desk unless you running a restaurant even people who run restaurant’s don’t eat neither allow they employees to eat in front of customers it just screams UNPROFESSIONAL I had to call the call centre to try and resolve this until today my account is not cancelled and updated I WANT YOU TO CANCEL MY ACCOUNT NUMBER IMMEDIATELY and hire people who know how to understand customer service delivery not people who sit and eat and have personal conversation while they customers standing waiting to be assisted