Unprofessional behaviour

I have been a loyal Vodacom client for about 8 years. On July 1st my debit order bounced due to my changing banking institutions and forgetting to update Vodacom. On the 10th I updated my details with Vodacom and requested that they re-run the debit order on July 15th. This was not done. On July 28th my services were then suspended. On July 29th I made a manual payment (R 458) and my services were restored. I then raised a concern of a possible double debit that might happen and I was assured that it will not be the case. Yesterday my account was debited for an amount of R 1015.00. I contacted Vodacom as this clearly shows I have been double debited. I have been advised that the matter is with their back office and can take up to 7 working days.<br> REF: S3-8DZCA-A3AB