unprofessional bad service

<p>Iam due for an upgrade so i did it online on saturday after i selected the device ect i got a email with a ref number stating that ram will deliver my package two days later i got my package,bear in mind no one contacted me from vodacom. To my suprise the package was a sim card. i called vodacom they said that should send an email with my details to the online department in order for ram to pick up the package so that they can do the reversal. I did that when i called ram today. I was informed that they have no reference for the pick up.</p> <p>I called vodacom to get the v1p number in order for ram to pick up the package so that they can rectify the error (from their system) so that i can get the device i selected.</p> <p>I have spoken to tebogo, takalo , faith and left msg for a manager to contact me up to date no one contacted me - i still have the package with me .</p> <p>Ive sent emails , no reply ...</p> <p>Im so dissapointed in the service i recieved. Mistakes thats not from my side but yet i need to call and get the same answer we will call you back .</p> <p> </p> <p>And yet i get no answers nor feedback.Ive been with vodacom for years this isnt my first upgrade i know the process.</p> <p>This service im getting is shocking.</p> <p> </p> <p> </p>