SB
Sumaya B
1 reviews | Active since Jul 2022
27 Jul 2022, 13:25
Unprofessional
I have recently app**** for a contract and received the fhones on the 25th of July 2022 so I called the call center to activate the Sim cards, I asked the consultant when they deducting and regarding the prorator just to be told by a consultant that if I don't listen she will not explain to me again, there consultants are flippen rude and I will never make use of vodacom again
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Jul 2022, 14:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jul 2022, 14:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SB
Sumaya B's updateReviewer Update
28 Jul 2022, 10:07Good Day
I have received a call from Marlin from Vodacom, he was most helpful and cleared up all my queries a big 10 for your great customer service and putting me at ease, this could have been all avoided if the consultant treated me with respect even if the questions sounded stupid, once again thank you Marlin for all your help.....
I have received a call from Marlin from Vodacom, he was most helpful and cleared up all my queries a big 10 for your great customer service and putting me at ease, this could have been all avoided if the consultant treated me with respect even if the questions sounded stupid, once again thank you Marlin for all your help.....
SB
Sumaya B's update28 Jul 2022, 10:07
Reviewer Update
Good Day
I have received a call from Marlin from Vodacom, he was most helpful and cleared up all my queries a big 10 for your great customer service and putting me at ease, this could have been all avoided if the consultant treated me with respect even if the questions sounded stupid, once again thank you Marlin for all your help.....
I have received a call from Marlin from Vodacom, he was most helpful and cleared up all my queries a big 10 for your great customer service and putting me at ease, this could have been all avoided if the consultant treated me with respect even if the questions sounded stupid, once again thank you Marlin for all your help.....