ZM
Zintle M

1 reviews | Active since Jun 2020

08 Jun 2020, 10:55

Unprofessional and worst service ever

Just got a contract deal with Vodacom, I advised the sales consultant at the time to use my current prepaid number, which was once a contract number with them, of which I left because of their trap service. The consulted did not only get my debit order date and delivery address wrong, they did not add my caller line identity , this left me with unknown calls for the past week, I’ve missed more than 40 calls , important calls that I can’t call back. After the 100th attempt of trying to figure out what is wrong am told that my account which is 7 days old is in arrears. Am told there was no attempt to debit but the account is in arrear? After they have messed up my week and weakened am told it will take them two hours to move my account to active after they have ****ed up by not debiting an amount of R 107. I was told that I again need to call back after the two hours to check the status of the account, I must then call their customer care to activate my caller ID after the messed up I must spend tine on the phone that I do not have to follow up on their unprofessional service.

So much for Giving Vodacom another chance. To top it all up their consultant’s chew while they talking to you on the phone

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2020, 11:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team