Unprofessional and Rude services, not resolving queries.

Unprofessional and rude services by Monique at collections. I am trying to resolve my account with Vodacom Collections. They keep on asking to send you proof of payment, of which we do. Every time they have different excuses and my concern is that you cant get a 1 single source of contact to resolve the query, because they work with a caller / administration system. They dont send invoices on time , which results into short payments. After several months they surprise with a huge bill. Is all of this way to create smoke screens, want you to run bills, having unprofessional personnel, maybe due to a lack of training and not resolving queries. I don't know, but queries are not getting resolved.83389 I have logged disputes to Vodacom without them responding or giving any updates. This is very poor and bullying tactics from a Communication Giant like Vodacom.